Reviews on ALHA GO
Reviews are written by customers. They are those customers' own opinions, not ours. ALHA GO does not write reviews, does not edit them, and does not accept payment from anyone to publish, change, or remove one.
Who can leave a review
Only someone who contacted a rental company through ALHA GO, using a one-time link tied to that enquiry. One review per hire. There is no way to post a review without having made an enquiry first, which is how we keep invented reviews off the site.
How the rating is worked out
The score shown on a company is the plain average of every visible review, with no weighting and no rounding in anyone's favour. We do not hide low scores, we do not promote high ones, and we do not let a company pay for a better position. A company with one 1-star review shows 1.0.
What we do not publish
We will not publish a review that accuses a person of a crime — for example calling someone a thief or a fraudster. Many rental firms are run by one person, so that is an allegation about an individual, and it is not something we are in any position to establish.
Describing what happened is always fine. "My deposit was not returned" is publishable and far more useful to another customer than an accusation. If you believe a crime has been committed, report it to Action Fraud or the police — not to us.
If you are a rental company
You have a right of reply under every review of your business. Ask us and we will add your response underneath it, shown as your reply. We will not remove an honest review because you disagree with it.
Reporting a review you believe is untrue
Email reviews@alhago.co.uk (until our domain is live, use the address on the Terms page). Under the Defamation (Operators of Websites) Regulations 2013 your notice must include:
- Your name and an email address we can reply to.
- Which review it is and where it appears.
- Why you say it is defamatory — which parts are factually wrong, or are opinions not supported by fact.
- Whether you have enough information to bring proceedings against the person who wrote it.
- Whether you consent to us passing your name and address to that person.
We respond within 48 hours (not counting weekends and bank holidays). We will contact the reviewer, and if they do not respond within 5 days, or ask us to remove it, the review comes down.
Your data
If you write a review we keep your name and email address for as long as the review is published. Your email is never shown publicly and never passed to the rental company — we hold it so we can contact you if your review is challenged. Only your first name is displayed.
Reviews are not covered by the 90-day deletion that applies to enquiries, because a published review has to outlive the enquiry behind it. You can ask us to remove your review at any time — see the Privacy Policy.